Terms & Conditions
Effective Date: 1 July, 2025
Welcome to Love from Zen. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.
1. About Us
Love from Zen is an Australian business offering curated wellness and lifestyle products designed to support calm and everyday rituals.
These Terms govern your use of our website and any purchases made through it.
2. Use of Website
You agree to use this website for lawful purposes only. You must not misuse this website, interfere with its operation, or attempt to gain unauthorised access to our systems.
3. Orders & Payments
By placing an order, you are making an offer to purchase products subject to these Terms.
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to:
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Refuse or cancel orders at our discretion
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Correct pricing or product description errors
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Cancel orders affected by technical errors
Payment is processed securely through third-party providers. We do not store payment card details.
4. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
5. Health & Wellness Disclaimer
Our products are designed to support wellbeing and relaxation. They are not intended to diagnose, treat, cure, or prevent any medical condition.
Always seek advice from a qualified healthcare professional before using new wellness products, especially if pregnant, nursing, managing a medical condition, or taking medication.
Individual results may vary.
6. Intellectual Property
All website content including text, images, branding, and product descriptions is the property of Love from Zen and may not be reproduced without written permission.
7. Limitation of Liability
To the maximum extent permitted by law, Love from Zen is not liable for any indirect, incidental, or consequential loss arising from use of our website or products.
Our total liability in relation to any product is limited to the purchase price of that product.
8. Governing Law
These Terms are governed by the laws of Australia. Any disputes will be subject to Australian courts.
9. Changes to These Terms
We may update these Terms at any time. Continued use of our website constitutes acceptance of any changes.
Privacy Policy
Effective Date: 1 July, 2025
Love from Zen is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and Australian Privacy Principles.
1. Information We Collect
We may collect:
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Name
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Email address
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Shipping and billing address
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Phone number
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Order history
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Website usage data (via cookies and analytics tools)
Payment details are processed securely by third-party providers and are not stored by us.
2. How We Use Your Information
We use your information to:
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Process and fulfil orders
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Provide customer support
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Communicate regarding orders or enquiries
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Send marketing emails (only if you opt in)
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Improve our website and customer experience
3. Data Storage & Retention
We retain personal information only as long as necessary to fulfil orders, comply with legal obligations, and maintain business records.
Our website platform and service providers may store data on secure servers, including outside Australia.
4. Sharing of Information
We do not sell or rent your personal information.
We may share information with trusted service providers such as payment processors and shipping carriers solely to fulfil orders or as required by law.
5. Cookies
We use cookies and analytics tools to improve website performance and user experience. You may disable cookies through your browser settings.
6. Access & Correction
You may request access to or correction of your personal information at any time by contacting us.
7. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us in writing. We will respond within a reasonable timeframe.
8. Contact
For privacy enquiries, contact us using our
Contact Form
PAYMENT METHODS
- Credit / Debit Cards